Sometime next year, we will see the face of a Canadian woman on our $10 bill for the very first time. Viola Desmond, a black entrepreneur from Nova Scotia is the first woman besides the Queen to be featured on … Read More »
Crucial conversations with your accountant Spring and tax season are coming – are you prepared? As a Canadian, there are a couple of things I don’t like about winter – especially the cold weather, and the short days. As I … Read More »
Crucial conversations for entrepreneurs and investors:#5 The “F” Word Follow up and follow up again – it’s what effective leaders (and financial advisors) do When I was relatively new to managing people, I often wished I could give a task … Read More »
Crucial conversations on managing growth Isn’t it wonderful to experience the excitement of a growth spurt? However, a boatload of new customers that adore your products usually means that you have to ramp up production. And, when your company was … Read More »
Crucial conversations on the gold standard in customer service Attitude is a little thing that makes a big difference. Winston Churchill I recently met with the CEO of a tour company who believed one of her employees was ignoring customer … Read More »
Crucial conversations on performance and termination Business Before becoming a Financial Advisor for entrepreneurs in Toronto, I owned, operated and eventually sold two language schools. A language school is a service, and the staff and teachers were 80% of what … Read More »